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Frequently Asked Questions
About Custom Pouring:
How do I know
how much it will cost to fill my container?
We'll measure your container before filling it but you can
get a pretty good idea of cost by filling your container
with tap water then measuring the water with a standard household measuring cup (most have the
ounces marked on them). Multiply the number of ounces by
50¢.
I don't live
close to your retail store. Can I ship my containers to you?
Absolutely! We have devoted customers across the USA who routinely ship us their favorite containers to be
refilled. The key to our receiving your containers undamaged
is to pack your empty containers very well with lots of
cushioning materials such as foam peanuts, bubble wrap, or other suitable materials
(a good rule of thumb is to shake the box
vigorously after you've packed it--if you can hear anything
bumping about inside the box you need more packing material). You
only need to send us the empty containers to be filled; it isn't necessary to ship lids, decorative stands the
candle container rests in, etc.
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our convenient shipping label and order form
How long does
it take to make my candles?
Unless we are unusually busy, it generally takes us about
three business days to make your candles and ship them back
to you. Very large orders may take a bit longer, but
if this is the case we will call you with an estimated ship
date.
I'm sending
you a large container to be filled that requires multiple
wicks. Do you charge a wicking fee for each wick?
No, the wicking fee is a flat fee of 50¢
per container
regardless of how many wicks are used (we will use as many
wicks as your particular container requires to burn properly).
What kinds of
containers can be filled with candles?
Just about any waterproof, heatproof container will
work. Many customers stick to refilling empty candle jars
but others get creative with
bowls, mugs, teacups, ice buckets, goblets, and just about
anything that holds water. We are always delighted at the
creativity of our customers--one of our favorites is a elegant,
quite large crystal ice bucket our customer had owned for many years but
had never used until he turned it into a candle for
his coffee table. It looks absolutely stunning and he
tells us it gets lots of compliments.
What
kinds of containers shouldn't be used?
Candles need air to burn so you should avoid containers
that are "vase shaped"--that is, unusually deep
and narrow. Porous materials such as wood and terra cotta aren't good
choices because they can absorb wax and become a fire hazard. We are
unable to fill
containers made of resins or plastics because of their
sensitivity to heat.
If your question isn't
answered here,
call us toll free at (866) 924-3160
or send us an
email
